TERMS & CONDITIONS

TERMS & CONDITIONS, WARRANTY POLICY & PRIVACY POLICY

TERMS & CONDITIONS

1.1. Repair Estimate
Quiky will communicate the estimated repair cost and service time before starting the repair. Actual costs and timelines may vary depending on device condition, technical requirements, and spare-part availability.

1.2. Customer Approval
Any additional repair work or charges will be communicated to the customer and require approval before proceeding.

1.3. Device Condition
Customers must disclose existing damage, previous repairs, and known device issues before service.

1.4. Data Backup
Customers are responsible for backing up their personal data before handing over their device for repair.

1.5. Service Timelines
Quiky aims to complete repairs within the estimated timeframe. Delays may occur due to technical issues, traffic, or spare-part availability.

1.6. Cancellation and Visiting Charges
A visiting charge of ₹200 may apply if the customer cancels a confirmed appointment after the technician arrives, provided the charge was disclosed and accepted in advance.

1.7. Device Inspection
Customers should inspect their devices after repair and report any concerns promptly.

1.8. Refund Policy
Refunds are not automatic after successful completion of a repair. Refunds and other remedies will be handled in accordance with applicable consumer-protection laws.

WARRANTY POLICY

2.1. Warranty Coverage
Warranty applies only to the specific part repaired or replaced, as mentioned on the invoice.

2.2. Warranty Period
The warranty period depends on the part repaired or replaced and the service performed. The applicable warranty duration will be mentioned on the invoice.

2.3. First Warranty Claim
One eligible warranty claim for a technical fault in the repaired or replaced part is covered during the applicable warranty period, subject to the conditions and exclusions in this policy.

2.4. Second Warranty Claim
If the same part develops another eligible technical fault within the applicable warranty period, the replacement part will be provided free of cost. Applicable labour, fitting, service, pickup, and delivery charges will be payable by the customer.

2.5. Charges for Repeat Claims
Applicable charges for a second warranty claim will be communicated to the customer before the repair begins.

2.6. Further Warranty Claims
Any subsequent warranty claims will be assessed according to the applicable warranty terms and charges communicated before service.

2.7. Proof of Warranty
A valid invoice or bill is mandatory for submitting a warranty claim. All claims are subject to inspection and verification by Quiky.

2.8. Physical and Accidental Damage
Physical damage, accidental damage, pressure damage, and damage caused by mishandling are not covered under warranty.

2.9. Water or Liquid Damage
Water damage, liquid ingress, and corrosion are not covered under warranty unless expressly stated otherwise in writing.

2.10. Unauthorised Repair
Warranty may be denied if unauthorised third-party repair or tampering causes or contributes to the claimed fault.

2.11. Display Issues
Display lines, black spots, green screens, touch malfunction, and breakage caused by physical damage or mishandling after repair are not covered under warranty.

2.12. Battery Performance
Battery backup, heating, and performance may vary depending on battery health, device condition, settings, and usage patterns.

2.13. Waterproofing
Waterproof or water-resistant sealing cannot be guaranteed after a device has been opened or repaired.

2.14. Cosmetic Marks
Minor cosmetic marks or scratches should be reported promptly and will be assessed based on the device's recorded condition and the circumstances of the repair.

2.15. Motherboard and PCB Issues
Motherboard or PCB faults caused by liquid damage, short circuits, power fluctuations, physical damage, or other excluded conditions are not covered under a warranty for a different repaired component.

2.16. Component-Specific Warranty
Warranty covers eligible technical faults in the specific repaired or replaced component, not the entire device or unrelated components.

2.17. Repair Time
Warranty inspection and repair time may vary depending on technical assessment and spare-part availability.

2.18. Customer Rights
Nothing in this policy limits consumer rights that cannot lawfully be excluded under applicable law.

DEVICE LOSS OR DAMAGE DURING SERVICE

3.1. Device Loss
If a device is lost while in Quiky's custody, Quiky will investigate the incident and work toward an appropriate resolution in accordance with applicable law.

3.2. Device Damage
If a device is damaged due to Quiky's handling during service, Quiky will assess the damage and, where appropriate, arrange a repair or another reasonable remedy.

3.3. Damage Beyond Repair
If damage attributable to Quiky cannot reasonably be repaired, an appropriate remedy or compensation will be determined based on the circumstances, the device's age and condition, supporting documentation, and applicable law.

3.4. Pre-existing Damage
Customers should disclose existing damage before service. Available inspection records, photographs, and service documentation may be used to assess disputes concerning device condition.

3.5. Legal Rights
Nothing in this section excludes or limits liability or consumer rights that cannot lawfully be excluded.

CUSTOMER RESPONSIBILITIES

4.1. Provide accurate contact details, device information, and service location.

4.2. Disclose known faults, existing damage, and previous repair history.

4.3. Back up important data before submitting the device for repair.

4.4. Review and approve the quotation and applicable charges before service.

4.5. Retain the invoice for warranty claims.

4.6. Inspect the device after repair and report concerns promptly.

4.7. Ensure that you are authorised to request repair of the device.

5.1. Information We Collect
Quiky may collect customer names, phone numbers, email addresses, service addresses, device details, booking information, invoices, payment records, and repair history.

5.2. Purpose of Collection
Information is used to process bookings, coordinate repairs and deliveries, provide quotations and updates, manage warranties, respond to complaints, maintain records, and comply with legal requirements.

5.3. Sharing of Information
Relevant information may be shared with technicians, delivery partners, payment providers, and technology providers where necessary to deliver services or operate the business.

5.4. Legal Disclosure
Information may be disclosed when required by applicable law or a lawful request from a competent authority.

5.5. Data Security
Quiky will take reasonable measures to protect personal information against unauthorised access, misuse, loss, or disclosure.

5.6. Data Retention
Information will be retained only as reasonably necessary for service delivery, warranty administration, accounting, dispute resolution, and legal compliance.

5.7. Customer Requests
Subject to applicable law, customers may request access to or correction of their personal information and may request deletion where retention is no longer necessary.

5.8. Marketing Communications
Promotional communications will be handled in accordance with applicable consent and opt-out requirements.

5.9. Third-Party Services
Third-party websites and service providers may have their own privacy policies and terms.

5.10. Policy Updates
Quiky may update this Privacy Policy when its services or legal requirements change. Updated terms will be published through the relevant official channel.

5.11. Privacy Contact
Customers may contact Quiky through the official customer-support contact published on the Quiky website for privacy questions or requests.

ACCEPTANCE OF TERMS

6.1. By booking a repair, approving a quotation, or proceeding with a service, the customer acknowledges the applicable service terms, charges, and warranty conditions communicated by Quiky.

6.2. The applicable warranty duration will be specified on the invoice.

6.3. Any service charges applicable to a second warranty claim will be communicated before work begins.

6.4. These terms are subject to applicable Indian consumer-protection and data-protection laws.